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ServiceNow CIS-ITSM certification exam is intended for individuals who have a deep understanding of ITSM processes and ServiceNow platform functionality. CIS-ITSM exam is designed to test the candidate's ability to configure and customize ServiceNow ITSM applications, implement ITSM processes, manage incidents, problems, changes, and service requests, and integrate ITSM with other ServiceNow applications. Individuals who pass the exam will demonstrate their ability to design and implement ITSM solutions that meet the needs of the business.
ServiceNow CIS-ITSM certification is designed for IT professionals who want to demonstrate their expertise in implementing IT Service Management solutions using ServiceNow. ServiceNow is a cloud-based platform that provides IT Service Management, IT Operations Management, and IT Business Management solutions. The CIS-ITSM Certification Exam is designed to test the candidate's knowledge and expertise in implementing IT Service Management solutions using ServiceNow.
The CIS-ITSM certification is designed for IT professionals who are interested in implementing and managing ServiceNow ITSM solutions. CIS-ITSM exam tests the candidate's knowledge and skills in various areas, including incident management, problem management, change management, service level management, and configuration management. Certified Implementation Specialist - IT Service Management certification is proof that the candidate has the expertise to configure and customize the ServiceNow ITSM platform to meet the unique needs of their organization.
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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q149-Q154):
NEW QUESTION # 149
When a Service Desk again shares a "How to' item with a customer what type of record is being shared?
- A. Content object
- B. Information item
- C. Knowledge article
- D. How to document
Answer: C
NEW QUESTION # 150
What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?
- A. USM Assignment Lookup Rule
- B. Auto-populate ITSM Assignment Groups
- C. Automatic Assignment for ITSM
- D. Populate Assignment Group based on Cl/SO
Answer: D
NEW QUESTION # 151
Which of the following outlines the ways changes may be related to incidents?
- A. Incidents and changes are separate processes that have little interaction.
- B. Incidents may be caused by changes. Investigation of incidents may indicate the need for a change.
- C. Incidents cause changes. Investigation of changes may indicate the need for incidents to be generated.
- D. A change is required to investigate the cause of an incident.
Answer: B
NEW QUESTION # 152
Which role would give you access to the CI Class Manager?
- A. sn_class_manager
- B. ecmdb_admin
- C. ecmdb
- D. class_manager
Answer: B
NEW QUESTION # 153
Universal Containers uses Territory Management to manage its sales territories. Territory managers and sales representatives are at the same role level in the role hierarchy. Account and Opportunity objects are set to private.
Which three permissions should be granted to territory managers? (Choose three.)
- A. Edit All opportunities associated with accounts in the territory, regardless of who owns the opportunities.
- B. Transfer and Delete opportunities assigned to the territory, regardless of who owns the opportunities.
- C. View All opportunities associated with accounts in the territory, regardless of who owns the opportunities.
- D. Transfer All opportunities associated with accounts in the territory, regardless of who owns the opportunities.
- E. View, Edit, Transfer, and Delete accounts assigned to the territory, regardless of who owns the accounts.
Answer: A,C,E
NEW QUESTION # 154
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