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Free PDF 2025 Efficient Salesforce Service-Cloud-Consultant: Test Salesforce Certified Service cloud consultant Registration
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To earn the Salesforce Service-Cloud-Consultant certification, you need to possess a deep understanding of the Service Cloud platform and its various features. You should be proficient in designing, configuring, and implementing Service Cloud solutions that meet the business requirements of your clients. Salesforce Certified Service cloud consultant certification exam covers a range of topics, including Service Cloud design, data management, case management, knowledge management, Omni-channel routing, and analytics. Service-Cloud-Consultant Exam consists of 60 multiple-choice questions that must be completed in 105 minutes. To pass the exam, you need to score at least 68% or higher. The Salesforce Service-Cloud-Consultant certification is a valuable credential that demonstrates your expertise in delivering exceptional customer service solutions using the Salesforce platform.
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Salesforce Certified Service cloud consultant credential is highly valued in the industry, as it demonstrates a high level of expertise in delivering customized solutions that meet the unique needs of businesses. Earning this certification can open up new career opportunities and increase earning potential for professionals working in the customer service and support domain. The Service-Cloud-Consultant Exam is a challenging test that requires a thorough understanding of the Service Cloud platform, its features, and its capabilities.
Salesforce Certified Service cloud consultant Sample Questions (Q132-Q137):
NEW QUESTION # 132
Universal Containers wants to move articles from an old database to its new Salesforce Knowledge system.
Many of the how-to articles include images that need to be transferred.
What should a consultant consider when moving these images into Salesforce Knowledge?
- A. Ensure each image is less than 25 MB.
- B. Add images to an HTML file.
- C. Change all images to JPEG files.
Answer: A
Explanation:
When moving images into Salesforce Knowledge, it's important to ensure that each image file size does not exceed Salesforce's maximum file size limit, which is typically 25 MB. Adhering to this constraint ensures that images can be successfully uploaded and displayed within Knowledge articles.
NEW QUESTION # 133
Universal Containers wants to add functionality to its Service Cloud implementation so customers are able to add digital files to case records.
Which functionality should a consultant recommend to meet these requirements?
- A. Email-to-Case
- B. Web-to-Case
- C. Slack Connect
Answer: B
Explanation:
To enable customers to add digital files to case records, Web-to-Case is a suitable functionality. This feature allows customers to submit cases through a form on the company's website and attach files relevant to their cases. Salesforce then automatically creates a case record with the attached files, streamlining the process for both customers and service agents and ensuring that all pertinent information is readily available for case resolution.
NEW QUESTION # 134
universal containers wants to monitor customers social media reactions and opinions. Agents also want to see recent cases that customer logged.
- A. Social Conversation component
- B. Omni channel
- C. Custom lightning component
- D. Appexchange solution
Answer: A
NEW QUESTION # 135
A company has these requirements for dealing with Cases:
- Handled efficiently and by the right agents
- Distributing the load so that agents do NOT have to manually select the next Case to work Which two Omni-Channel features will assist in this routing and distribution? Choose 2 answers
- A. Route to agents with the most cases closed for that topic.
- B. Route to agents with the least amount of active assigned work.
- C. Route to agents with the most capacity to take on new work.
- D. Routeto agents staffing the assigned overflow queues.
Answer: B,C
NEW QUESTION # 136
Universal Containers (UC) has regional contact centers around the world. UC has implemented Service Cloud with the organization-wide default for Cases set to Private. The UC role hierarchy is set up by region. Support managers want to see support metrics for their region by default. UC needs a scalable solution.
Which strategy should a consultant recommend?
- A. Create a dashboard for each support manager.
- B. Create a dashboard using Reporting Snapshots.
- C. Create a Dynamic Dashboard.
Answer: C
Explanation:
A Dynamic Dashboard is the best solution for Universal Containers to provide regional support managers with the ability to see support metrics specific to their region by default. Dynamic Dashboards adjust the displayed data based on the viewer's role in the hierarchy, ensuring that each manager sees metrics relevant to their region. This scalable solution eliminates the need for multiple static dashboards, simplifying maintenance and ensuring data relevancy.
NEW QUESTION # 137
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