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Simulation Field-Service-Consultant Questions - Field-Service-Consultant Practice Exam Pdf
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To become a Salesforce Certified Field Service Consultant, candidates must have a strong understanding of the Salesforce platform, including its core features and functionalities. They must also have experience in the field service industry and be able to demonstrate their ability to design and implement solutions that meet the specific needs of their clients. Field-Service-Consultant exam consists of 60 multiple-choice questions that cover topics such as service contracts, dispatching, inventory management, and mobile workforce management. Candidates have 105 minutes to complete the exam, and a passing score of 67% is required to earn the certification. The Salesforce Field-Service-Consultant Exam is a valuable credential for professionals looking to advance their careers in the field service industry and demonstrate their expertise in the Salesforce platform.
Salesforce Certified Field Service Consultant Sample Questions (Q141-Q146):
NEW QUESTION # 141
Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out.
What should a Consultant recommend to meet thisrequirement?
- A. Add the field history tracking related list to the Asset Page and configure the Asset Relationship object.
- B. Add the field history tracking related list to the Asset Page and configure the Product Request object,
- C. Add the Related Asset related list to the Asset Page and configure the Product Request object
- D. Add the Related Asset related list to the Asset Page and configure the Asset Relationship object.
Answer: C
Explanation:
Assets are records that represent products or equipment that customers have purchased or installed[174].
Related Assets are records that track the relationships between assets such as parent-child or swap[175].
Product Requests are records that track the products or parts that are requested, transferred, or returned for a service appointment[176]. Adding the Related Asset related list to the Asset Page and configuring the Product Request object would allow Universal Containers to track the Asset lifecycle when equipment has been swapped out by creating related asset records forswapped assets and creating product request records for transferring or returning assets[177]. Adding the field history tracking related list to the Asset Page would not track the Asset lifecycle when equipment has been swapped out. Field history trackingis a feature that allows tracking changes to specific fields on an object over time[178]. Configuring the Asset Relationship object would not track the Asset lifecycle when equipment has been swapped out. Asset Relationship is an object that defines the types of relationships between assets such as parent-child or swap[179].References:
https://help.salesforce.com/s/articleView?id=sf.asset.htm&type=5 https://help.salesforce.com/s/articleView?
id=sf.fs_related_assets_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_product_requests_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_related_assets_swap.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.field_history_tracking.
htm&type=5https://developer.salesforce.com/docs/atlas.en-us.api.meta/api
/sforce_api_objects_assetrelationship.htm
NEW QUESTION # 142
Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from within the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?
- A. Only the Primary Assets related list on the Work Order object
- B. Only the Primary Assets related list on the Asset object
- C. Both the Primary Assets and Related Assets related lists on the Work Order object
- D. Both the Primary Assets and Related Assets related lists on the Asset object
Answer: D
NEW QUESTION # 143
Universal Container's Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should the Consultant recommend to meet the requirement?
- A. Street-level Routing
- B. Aerial Routing
- C. Service Resource Dashboard
- D. Service Appointment Reports
Answer: D
NEW QUESTION # 144
Universal container UC has 140 service resources who handle 2400 service appointment per day How should UC define the service territories to ensure the high quality of optimization and dispatcher experience?
- A. One service territory with four polygons
- B. Two service territories that split the service resource evenly
- C. Five service territories with fewer than 500 service appointment per day
- D. The service territories with fewer than 50 resource
Answer: D
NEW QUESTION # 145
universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service
- A. Use cases to define the installation services for each product - use service appointment to track the work for each customer- use work order to assign the work
- B. Use the work type to define the installation services for each product- use work order to track work for each customer - use service appointment to assign the work
- C. Use service appointment to define the installation services for each product - use work order to track order for each customer use task to assign the work
- D. Use work order to define the installation services for each product use work type to each work - use work type to track work for each customer - use service appointment to assign the work
Answer: B
NEW QUESTION # 146
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